Workplace Experience Specialist

Mission Summary

As the Workplace Experience Coordinator for Motional’s Pittsburgh office, you will play a crucial role in ensuring the smooth and efficient daily operations of our Hazelwood office. In this onsite role, you will be responsible for fostering a welcoming and productive work environment, supporting facilities management, administrative tasks, financial operations, and coordinating facilities-related activities. Your efforts will help create an optimal space for employees to collaborate, innovate, and drive the future of autonomous mobility.

The position requires hands-on troubleshooting of facilities issues, such as fixing, hanging, and maintaining office equipment, administration support, and financial management, while also managing vendors and ensuring safety and compliance.

This is a full-time, salaried nonexempt position, and is 100% onsite located at Motional's Pittsburgh office in the Hazelwood area.

What you'll be doing:

Administrative Support:

• Serve as the primary contact for employees needing workplace support, including requests for maintenance or repairs.
• Manage office supplies, ordering food, and cleaning supplies,  including inventory, ordering, and restocking.
• Organize internal meetings, events, and team-building activities to foster a positive and productive environment.
• Handle communications, including emails, phone calls, and employee inquiries, directing them to the appropriate resources.

Financial Responsibilities:

• Assist in tracking the budget for office supplies, repairs, maintenance, and services.
• Process vendor invoices, payments, and expense reports in collaboration with the finance team.
• Prepare monthly reports on workplace costs and expenditures for management review.
• Manage vendor relationships, including negotiating contracts and ensuring service agreements are met.

Facilities Management:

• Troubleshoot and resolve basic facility issues, including HVAC, plumbing, lighting, and electrical systems, and escalate when necessary.
• Perform hands-on tasks such as hanging whiteboards, assembling furniture, and fixing office equipment.
• Ensure common areas, such as kitchens and lounges, are clean, functional, and stocked with necessary supplies.
• Coordinate with the facilities team and contractors for larger repairs, building maintenance, and technical support.
• Assist in office moves, including planning, seating arrangements, and coordinating with vendors.
• Ensure compliance with health and safety standards, performing safety checks and helping implement emergency procedures.

Workplace Experience:

• Maintain a welcoming office environment by addressing employee concerns and improving the overall workplace experience.
• Collect feedback from employees to enhance the comfort, functionality, and engagement of the workspace.
• Prepare workstations for new hires, ensuring that equipment and supplies are ready for onboarding.

Vendor & Service Management:

• Manage relationships with vendors for cleaning, maintenance, catering, and other workplace services.
• Oversee the scheduling of routine maintenance and repairs, ensuring minimal disruption to business operations.

Hands-On Facilities Troubleshooting and Maintenance:

• Diagnose and resolve minor facility issues, including patching walls, replacing light bulbs, fixing furniture, and troubleshooting electrical or plumbing concerns.
• Hang and mount equipment such as whiteboards, TVs, and artwork, ensuring proper installation and safety.
• Conduct routine inspections of the office to identify any maintenance needs and proactively address them.
• Work closely with the facilities team on larger repair projects and assist as needed.

What we're looking for:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The requirements listed below are representative of knowledge, skill and/or ability required:

• Bachelor’s degree in Business Administration, Facilities Management, or a related field preferred. Will accept years of service and High School diploma.
• 2 years of experience in office management, facilities coordination, or administrative support.
• Hands-on experience with minor repairs, basic troubleshooting, and installation tasks.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficient in Google Apps (Drive, Docs, Gmail, Calendar, Google+) and Advanced MS Word, Excel, Outlook, PowerPoint, and facility management tools.
• Familiarity with basic tools and facility maintenance procedures.
• Strong customer service orientation with an ability to resolve workplace issues efficiently.

Key Skills:

• Basic troubleshooting of mechanical and electrical issues.
• Ability to lift and move office equipment or furniture, up to 50 pounds.
• Comfortable working with hand and power tools and performing manual tasks such as hanging and assembling items.
• Excellent problem-solving skills and attention to detail.
• Ability to work both independently and collaboratively with the team.

Why you should join us:

• This forward facing position gives you direct access to the industry and future of autonomous vehicles. You are front and center in this wildly exciting company, working alongside and collaborating with all departments company wide. Your knowledge of this industry, and why we do what we do, will keep the excitement alive and amaze you every step of the way! 
• Even within this “new normal” workspace, there is never a dull moment.

Working Conditions: 

• While performing the duties of this job, the employee is frequently required to convey and detect communication
• The employee is occasionally required to remain stationary at times for up to 50% of working time; operate power tools, move in designated working areas; & operate and use office equipment
• The employee must occasionally move up to 50 pounds